// frequently asked questions

We’re here to answer the questions your business is looking for

  • Can you create custom formulations, or do you only offer private?

    We do both. Our team specialises in developing custom formulations tailored to your performance, regulatory, and market requirements, as well as producing proven private label products.

  • Who will be my main point of contact?

    Stacey Anderson, our General Manager, will be your primary point of contact. Stacey oversees each project to ensure clear communication, accountability and consistent standards from development through to production.

  • How do you manage timelines and expectations?

    We establish clear timelines at the beginning of each project and outline key milestones along the way.

    Our ISO-certified management systems ensure projects are documented, monitored and reviewed carefully. If circumstances change, we communicate early and adjust transparently.

  • Can you support both new products and existing formulations?

    Yes. We develop new products from concept through to production, and we also manufacture and refine existing formulations. Our processes are supported by HACCP and CODEX food safety systems, ensuring compliance and control throughout development and manufacturing.

  • Do you support ongoing production after launch?

    Yes. We provide ongoing manufacturing support once your product is launched. As demand grows, we scale production while maintaining the quality and environmental standards aligned with ISO 9001 and ISO 14001 certifications.

    We are also members of Sedex and APCO, reinforcing our commitment to ethical sourcing and responsible packaging practices.

  • Can I use an AI-generated formula when placing an order?

    We appreciate that AI tools have made it easier to explore formulation ideas, and we're happy to discuss any research you bring to us. That said, a formula generated by AI is not something we can simply manufacture, and here's why.

    Developing a cleaning chemical that performs reliably in the real world requires far more than a list of ingredients. Our chemists work with the raw materials we actually have access to, at the quality levels and quantities available through our supply chain. AI tools have no visibility into this. They also cannot account for how ingredients interact at manufacturing scale, where subtle changes in processing, temperature, or concentration can significantly affect performance, stability, and safety.

    Every formula we produce goes through genuine lab work - testing, adjusting, and verifying before it's ready for production. That process is what ensures consistency across every batch.

    We love working collaboratively with customers on their formulation goals. Bring us your brief, your application, and your performance requirements and let's build something together properly.